1. Processing Time: Orders are usually processed within 1-2 business days, excluding weekends and holidays.
2. Shipping: We partner with trusted carriers for deliveries within Malaysia and to Singapore.
3. Tracking: After dispatch, you will receive an email with your package's tracking details.
4. Undeliverable Packages: If a package is returned, we will contact you for re-delivery. Note: Extra shipping charges may apply.
5. Lost or Stolen Packages: We are not responsible for lost or stolen items. Please ensure your delivery address is secure.
6. Address Errors: Packages returned due to customer address errors may incur re-delivery fees.
7. Delivery Lead Time: Our standard lead time for orders to arrive is as follows:
• West Malaysia: 3-4 working days
• East Malaysia and Singapore: 6-7 working days
8. Shipping Charges: Shipping and handling charges are non-refundable.
9. Free Shipping: Enjoy free shipping when you order above RM200. Only applies to orders in West Malaysia.
10. Questions? Reach out to our support team at +601170003477
