Delivery & Shipping Policy


  1. All deliveries are only within Malaysia.  Street names and POS code must be correct and accurate.
  2. NO P.O. Box or International addresses.
  3. If the packaging seal is opened or damaged, DO NOT accept the parcel.
  4. If you are not at home to receive your purchased order, please contact the courier service within a stipulated timeframe for deliveries or pick up.
  5. If the order is not collected within the stipulated time, the order may be disposed and there shall be no refund for the amount purchased for that order.
  6. We only use standard packaging materials for all orders.



  1. STRICTLY NO REFUND for shipping & handling charges.
  2. All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.



  1. Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next working day where applicable).
  2. Confirmed orders will be processed within the next two (2) working days, excluding Saturday, Sunday & public holidays.
  3. Delivery lead time for orders to arrive (after processing and packing) is as follows :-
  • Peninsular Malaysia : 7 - 8  working days.*
  • Sabah & Sarawak : 8 - 10 working days.*

*subject to courier service’s changes.



  1. During peak online sales & promotional periods, orders and deliveries may take longer time.
  2. For festive seasons, please place your order twenty (20) days in advance in addition to the regular lead time required